Colleague UI Incomplete Loading and Slowness
Update - We are continuing to work with Ellucian on an escalated support ticket to resolve incomplete loading and slow performance issues in Colleague UI. We will provide an update as soon as more information is available.
Mar 31, 2026 - 17:13 CDT
Investigating - Some users are experiencing issues with Colleague UI, including incomplete loading and slow performance. An escalated support ticket is open with Ellucian. We will provide an update as soon as more information is available.
Mar 31, 2026 - 10:16 CDT
Printing Operational
Student Account Online Payment Center Operational
Collaboration and Communication Operational
AU Email Operational
OneDrive Operational
Trello Operational
Zoom Meetings Operational
Zoom Live Transcription Operational
Zoom Closed Captioning Operational
Zoom Archiving Operational
Slack Notifications Operational
Slack Messaging Operational
Slack Login/SSO Operational
Slack Search Operational
Slack Workspace/Org Administration Operational
Slack Connections Operational
monday.com Dashboards Operational
monday.com Login / SSO Operational
Colleague Degraded Performance
Colleague SaaS Production Degraded Performance
Self-Service Production Operational
Ellucian Experience Operational
Colleague SaaS Test Operational
Ellucian Experience Operational
Ellucian Experience Test Operational
Self-Service Test Operational
Learning Tools Operational
Brightspace Operational
Moodle Operational
Network Operational
Academic Building Wireless Operational
Residence Hall Wireless Operational
VPN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Colleague SaaS Test Environment Data Refresh Mar 31, 2026 20:00 - Apr 1, 2026 06:00 CDT

Ellucian is performing a data refresh of the Colleague SaaS test environment on Tuesday, March 31, 2026, beginning at 8:00 PM CDT. Please avoid using the test system until the process has been confirmed as complete.
Posted on Mar 31, 2026 - 13:48 CDT
Apr 1, 2026

No incidents reported today.

Mar 31, 2026

Unresolved incident: Colleague UI Incomplete Loading and Slowness.

Mar 30, 2026
Colleague UI Incomplete Loading and Slowness (Recurring)
Resolved - Earlier today, some users encountered slow page loading and difficulty logging into Colleague UI. The issue is now resolved and full service is restored.
Mar 30, 17:09 CDT
Investigating - Some users are experiencing performance issues with Colleague UI again, including slow loading and login difficulties. This appears to be a recurrence of the earlier incident today. Ellucian is actively investigating and we will provide updates as more information becomes available.

Self-Service remains fully operational and unaffected.
Mar 30, 11:00 CDT
Colleague UI Incomplete Loading and Slowness
Resolved - Colleague UI has been restored and is expected to be fully operational. If you continue to experience issues logging in or unusual slowness, please contact the ITS Helpdesk at itshelp@aurora.edu so we can investigate further.
Mar 30, 10:26 CDT
Investigating - Some users are experiencing issues with Colleague UI, including incomplete loading and slow performance. A priority support ticket has been opened with Ellucian. We will provide an update as soon as more information is available.

Self-Service is fully operational and unaffected.
Mar 30, 09:30 CDT
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026
Colleague Document Download Issue
Resolved - The issue affecting Colleague document downloads is now resolved. The service is operating as expected and Ellucian is continuing to monitor it.
Mar 26, 14:39 CDT
Identified - Ellucian is continuing to investigate an issue identified which is affecting Colleague document downloading. Updates will be provided as more information becomes available.
Mar 26, 13:07 CDT
Investigating - Document downloads in Colleague are currently unavailable for some users. Ellucian is actively investigating the issue. An update will be released once the issue is resolved or if more information becomes available.
Mar 26, 10:09 CDT
Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

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