Resolved -
Ellucian is reporting that the short-term mitigations were validated and Insights performance is stable now. This will continue being monitored by Ellucian for the rest of the week.
Aug 5, 20:11 CDT
Update -
Ellucian is continuing to monitor the short-term remediations in place and is working to improve system stability.
Aug 5, 15:20 CDT
Identified -
Ellucian has identified potential causes of the Insights performance issues and deployed short-term mitigation measures to partially restore stability. Ellucian is monitoring the platform and working on permanent fixes, but users may still experience latency in the meantime.
Aug 5, 14:29 CDT
Investigating -
Ellucian is currently investigating performance issues affecting the Insights platform. Some users may experience delays running population jobs, ingesting data, and executing Insights-related Data Connect pipeline runs. Insights performance may be slower while Ellucian works to resolve the problem. An update will be shared once more information becomes available.
Aug 5, 13:26 CDT